Need Help: 0345 3700 998
Free Delivery on Orders of £10
Next Day Delivery
Same Day Dispatch
100% Secure Website

Customer Service

Shipping & Delivery

The Standard shipping cost is just £2.50, however, we do offer quicker delivery services at an extra cost which you may choose at checkout.

Orders are shipped every day (Mon - Fri), but please let us know if an item is needed urgently and we will do our best to accommodate.

Non-personalised gifts are shipped within 24 hrs & Personalised Gifts are shipped within 3 days*. Please allow upto 15 days for Royal Mail to deliver your item to your door. 98% of orders (once shipped) are received the next day.

Please Note: On occasion Royal Mail may not deliver in accordance with their usual timescales. In this instance we are required to wait 15 days from posting before claiming a loss, thus we are unable to resend an undelivered item prior to this. For more details of Royal Mail's posting rules see

Despatch & Delivery times may be longer during busy periods like Christmas and Holidays.

Delivery Cut off Time

All orders are shipped the same day if ordered before 2pm. If you require an order quickly please give us a call and we'll be happy to help.

Privacy & Security
This privacy policy sets out how we [WowRetail Ltd] uses and protects any information that you give Wow Retail Ltd when you use this website. Wow Retail Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Wow Retail Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
For more details please visit our main Privacy page.
Returns & Replacements
All products are tried and tested (where possible) before shipment and meet all necessary requirements and standards. Returns are only accepted if the item does not accurately match the item description or the item is faulty or damaged. Please return the item to us within 60 days to enable a quick resolution of your problem. Refunds are given minus postage costs.
Personalised items are non returnable unless damaged or have printing errors.
Payment, Pricing & Promotions
Here at we believe in offering the very best in service from start to finish and also the very best in price. As everyone knows you can search the internet and always find a great deal. We think that we already offer the best prices around but in the unlikely event that you find someone cheaper than us let us know and we will match it. See our Price Match page for more details.
Viewing Orders
Updating Account Information
Comodo SSL