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Postage Details
All items are shipped using either Royal Mail first class or other Courier, depending on weight.
The STANDARD shipping cost is just £2.50, however, we do offer Royal Mail Special Delivery at an extra cost on most items which you may choose at checkout.
Orders are shipped every day (Mon - Fri), but please let us know if an item is needed urgently and we will do our best to accommodate.
Despatch & Delivery Times
Non-personalised gifts are shipped within 24 hrs & Personalised Gifts are shipped within 3 days*. Please allow upto 15 days for Royal Mail to deliver your item to your door. 98% of orders (once shipped) are received the next day.
Please Note: On occasion Royal Mail may not deliver in accordance with their usual timescales. In this instance we are required to wait 15 days from posting before claiming a loss, thus we are unable to resend an undelivered item prior to this. For more details of Royal Mail's posting rules see www.royalmail.com.
Despatch & Delivery times may be longer during busy periods like Christmas and Holidays.
Delivery Cut off Time
All orders are shipped the same day if ordered before 2pm. If you require an order quickly please give us a call and we'll be happy to help.
Our Postage Options at a Glance
UK Mainland Deliveries
Delivery
Our key business is mail order. We despatch parcels worldwide on a daily basis. Here is a guide to some of the services we offer. If you are requiring delivery to a country not shown or require a service not featured please contact us.
UK MAINLAND DELIVERY
| SERVICE | COLLECTION FROM WAREHOUSE | STANDARD DELIVERY | EXPRESS DELIVERY | NEXT DAY DELIVERY | NEXT DAY DELIVERY (SAT) |
| ORDER UNDER £10 | FREE | £2.50 | £2.95 | £6.95 | £10.95 |
| ORDER £10 & OVER | FREE | FREE | £0.95 | £4.95 | £8.95 |
| EST DELIVERY TIME | COLLECT WITHIN 1HR** | 3 - 5 DAYS | 2 - 3 DAYS | 24HRS* | 24HRS* |
| DELIVERY DAYS | MON-FRI | MON-SAT | MON-SAT | MON-FRI | SATURDAY |
| TRACKED | N/A | YES^ | YES^ | YES | YES |
*Please note you will need to order before 2pm for same day delivery | **Collection from 10am till 4pm, Mon-Fri, for collection outside these times please call us. ^Tracked at the point of Delivery
UK ISLAND AND NORTHERN IRELAND DELIVERY
This includes all UK postcodes not on the mainland (e.g. Isle of Wight, Isle of Man, Scottish Islands).
EUROPEAN (EC) DELIVERY
| SERVICE | STANDARD DELIVERY | EXPRESS DELIVERY |
| ALL ORDERS | £5.95 | £12.95 |
| EST DELIVERY TIME | 5 - 10 DAYS | 3 - 5 DAYS |
| TRACKED | YES^ | YES |
Wish to Return your Order?
We want you to shop hassle-free when buying from us.
Not what you ordered or not received?
Most purchases go through with no problems at all. However, if your item
doesn’t arrive or wasn’t what was described:
• We'll make sure that you
get the item you ordered; or
• You’ll be refunded the purchase price and
original postage costs.
How does it work?
Simply contact us and let us know. You can do this by visiting our Contact Us Page.
You’ll need to contact us within 60 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.
Simply wish to return your order or part of your order?
You may return your order at any time within 60 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.
How does it work?
Simply contact us and let us know. You can do this by visiting our Contact Us Page.
PLEASE NOTE Items must be as you received them in (unopened/unused) within the 60 days stated. You'll received a full refund for the items returned, however, returned shipping costs are not refundable and we advice you to obtain a proof of posting.
