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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wow Retail's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Wow Retail Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 2 Church Farm, Norfolk, NR13 4TA. Our company registration number is 07559291 United Kingdom. The term 'you' refers to the user or viewer of our website.

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The following section, in conjunction with our privacy page, returns page and delivery page forms our company policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with Paddock Spares and you may be bound by the terms described herein. Our customer service phone is open from 9:30am to 4:00pm on 0345 3700 998 (UK locoal rate) or ++44 1603 717793 (International) or you can contact us by email.

Prices

All prices quoted online exclude UK VAT where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Delivery

Orders are always shipped at the first opportunity. If an item is not in stock it may be necessary to order that item from one of our suppliers before it can be dispatched. In which case delivery can be delayed. If we are unable to supply items you have ordered due to them being out of stock we will contact you to inform of the delay, or to see if an alternative item would be suitable.

We aim to despatch all orders placed before 2:00pm on the same day. In some cases this may not be possible due to nil-stocks.  We will email tracking details as the goods leave our premises.

More details on our delivery policy can be found by clicking here.

Payment

We accept payment by all major credit and debit cards as well as Paypal. As of February 2008 we no longer accept personal or business cheques. UK bankers drafts are accepted.

Most on-line credit card transactions are processed through SagePay. This is one of the UK's largest payment gateways. At Paddock Spares we do not collect or have access to your credit card details. All information is collected off-site through the SagePay website. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

As of September 2014 we also accept 'Payment by Amazon'.  This facility means that if you have an Amazon account you can chkout on our website in just a few clicks using the payment and delivery information stored in your Amazon account.  No need to re-enter your address or credit card details.

Orders placed through our mobile site (via tablet or smartphone) are processed through the Paypal gateway, again accepting credit or debit cards as well as Paypal.

Returns

You are free to return goods unused for a period of 60 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim will be entered into.

All goods should be returned packed to the same standard as when received, to avoid damage in transit.

More details on our returns policy can be found by clicking here.

Images

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Wow Tastic UK or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by WowTastic UK will be taken very seriously.

Product Information

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 0345 3700 998 (UK local rate) or ++44 1603 717793 or Contact us.

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